This Refund Policy outlines the terms under which refunds may be issued for services booked through the HomeTechnify platform. By using the Platform, you agree to this Refund Policy.
1. General Policy
HomeTechnify operates as a technology platform connecting users with independent service providers. Refund eligibility depends on the nature of the service, payment status, and the specific circumstances described below.
2. Eligible Refund Situations
A refund may be considered in the following cases:
- The service provider fails to arrive or completes the service
- The service is cancelled by the service provider after confirmation
- Duplicate or incorrect charges occur
- A technical error results in an incorrect payment
3. Non-Refundable Situations
Refunds will not be issued in the following cases:
- User changes their mind after service completion
- Dissatisfaction based on personal preference without service failure
- Delays caused by factors beyond platform control
- Services completed as agreed
4. Cancellation by Users
- Cancellations made before service confirmation may be eligible for a refund.
- Late cancellations or cancellations after service initiation may not be eligible.
5. Refund Process
- Refund requests must be submitted through the app or official support channels.
- Users may be required to provide service details or evidence.
- All refund requests are reviewed on a case-by-case basis.
6. Refund Method & Timeline
- Approved refunds are processed to the original payment method.
- Processing time may vary depending on payment provider and bank policies.
- HomeTechnify does not control third-party processing delays.
7. Platform Fees
Platform service fees, if applicable, may be non-refundable unless required by law.
8. Abuse & Fraud Prevention
HomeTechnify reserves the right to deny refunds in cases of suspected fraud, abuse, or policy violation.
9. Policy Changes
HomeTechnify may update this Refund Policy at any time. Continued use of the Platform indicates acceptance of the updated policy.
10. Contact
For refund-related questions or requests, users may contact HomeTechnify through official support channels.
